Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using the Callytic platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Callytic (“Company,” “we,” “us,” or “our”).

2. Service Description

Callytic is an AI-powered call grading platform designed for home service businesses. The Service integrates with your phone system (such as Quo) to receive call transcripts, which are then analyzed by artificial intelligence to produce call quality scores, coaching recommendations, and performance insights for your sales and customer service teams.

The Service is currently in beta. During the beta period, features may be added, modified, or removed without prior notice. The Service is provided “as-is” and “as-available” during this period, and we make no guarantees regarding uptime, accuracy of AI-generated scores, or completeness of coaching recommendations.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Each account is associated with a single company. You are responsible for ensuring that all users within your organization who access the Service are authorized to do so and are aware of these Terms.

4. Data Processing & AI Call Grading

By using the Service, you acknowledge and agree that:

  • Call transcripts received from your integrated phone system will be processed by AI models to generate quality scores, sentiment analysis, and coaching feedback.
  • AI-generated scores and recommendations are algorithmic assessments and should be used as supplementary tools alongside human judgment, not as the sole basis for employment decisions.
  • You are responsible for the accuracy of call attribution data, including ensuring that calls are correctly associated with the appropriate agents and phone numbers in your phone system.
  • Call data is stored on a per-company basis with row-level security. Your data is isolated from other customers' data at the database level.
  • Callytic may periodically update, refine, or modify its scoring criteria, AI models, and grading rubrics to improve accuracy and relevance. Such changes may affect historical score comparisons.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Upload, transmit, or process call data that you do not have the legal right to collect or analyze.
  • Attempt to reverse-engineer, decompile, or extract the AI models, scoring algorithms, or proprietary methodologies used by the Service.
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
  • Use the Service to discriminate against employees or contractors in violation of employment law.
  • Share account credentials or provide access to unauthorized third parties.

6. Intellectual Property

The Service, including its AI models, scoring algorithms, user interface, documentation, and all related intellectual property, is owned by Callytic and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

You retain ownership of all call data, transcripts, and business information that you provide to or process through the Service. By using the Service, you grant Callytic a limited license to process your data solely for the purpose of providing the Service to you.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLYTIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

CALLYTIC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CALLYTIC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Without limiting the foregoing, Callytic is not liable for any decisions made based on AI-generated call scores, coaching recommendations, or performance assessments. The Service is a decision-support tool, and you bear sole responsibility for any actions taken based on its output.

8. Termination

Either party may terminate this agreement at any time. You may terminate by discontinuing use of the Service and requesting account deletion. Callytic may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice.

Upon termination, your right to use the Service will cease immediately. You may request an export of your call data within thirty (30) days of termination. After this period, Callytic reserves the right to delete your data in accordance with our data retention practices.

9. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service at least fourteen (14) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

support@callytic.com